Operational and shipping information during COVID19

Our Shipping partner Australia Post is experiencing international delivery delays to most destinations, due to limited airline capacity and government restrictions as a result of COVID-19. All our orders are sent via Express, however Australia Post is now advising “up to” 15-20 business days delay. We are sorry for this inconvenience and advise against ordering at this time if your order is urgent.

We are keeping a close eye on the situation and will adjust our advice as the global situation evolves. Any customers waiting on their parcel, please feel free to contact us via email and we’ll be glad to assist as best we can.

For more detailed info on international delivery delays please see here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Updated 18th of May.


Catnets is closely monitoring COVID-19 developments and our thoughts are with those directly and indirectly impacted by the spread of the virus.

At this stage we are OPEN and trading with standard business hours. As our freight partners Australia Post are also operating, we are still able to ship orders out.

We ship all orders to the USA via EXPRESS Post and you will be emailed a tracking number. Please be advised however that the Postal System in Australia (and the USA) is experiencing localised delays. We appreciate your patience in regards to your deliveries at this time.

Please note that most freight companies are implementing social distancing procedures in regards to the obtaining of signatures on delivery. If you have any special instructions for your delivery please let our staff know.

Catnets will continue to monitor the COVID-19 situation and take the latest advice from Australian health authorities. We are working towards limiting the disruption to customers, staff and suppliers and will keep you updated on any further precautions that may impact your business.

If you have any queries or concerns, do not hesitate to contact us via sales@catnets.com.au